Household Insurance - Introduction - Searchlight Insurance Training

Household Insurance – Introduction

This interactive workshop provides an excellent introduction to the principles and practices involved in household insurance.

It explores the aspects which need to be understood by those involved in providing basic technical or administrative services.

The workshop is a good grounding for trainees or those who have potential to develop their careers into more technically demanding work in the future.

Level: Introduction

Duration: 1 day(s) CII CPD Hours: 6


Outline the reasons why customers buy household insurance

Compare and contrast the methods of buying household insurance

Explain to customers the layout of the policy, its format and structure including the extent of policy cover including common policy extensions

Recognise the principles of underwriting and how they apply to new and existing customers

Describe the implication of losses on policy cover, conditions and exclusions

Consider the principles and procedures for handling claims

Describe the methods by which claims are resolved satisfactorily


What are the motives for customers to buy household insurance

The policy format and structure

How policy cover operates, conditions and exceptions – buildings and contents

Extensions in policy cover:

  • Personal possessions
  • Legal expenses
  • Pets

The principles of underwriting household insurance

The concepts of risk assessment and typical requirements for household customer

The principles and procedures for handling household insurance claims