Essentials of Management - Day 1 - Searchlight Insurance Training

Essentials of Management – Day 1

DAY 1 of 2 DAY ‘ESSENTIALS OF MANAGEMENT’ PROGRAMME (Click here to see full details of the programme)

This workshop is intended for newly appointed managers, or aspiring managers, and is designed to give delegates an insight into the people and management skills required in leading a team for the first time.

Level: Introduction

Duration: 1 day(s) CII CPD Hours: 6
     

WORKSHOP CONTENT

Leading the team:

  • the difference between managing and leading
  • team leader role and responsibilities
  • leadership styles
  • leadership behaviours
  • motivating the team
  • setting SMART objectives

Teamworking:

  • different team roles (Belbin)
  • team conflict
  • handling difficult people

 

 

Effective communication skills:

  • the ‘communication equation’
  • active listening
  • removing ambiguity
  • creating rapport
  • giving and receiving feedback

Assertive behaviour:

  • the difference between passive/aggressive/assertive  behaviour
  • the benefits of assertive behaviour