Coaching Conversations - Searchlight Insurance Training

Coaching Conversations

The aim of this course is to demonstrate the value that coaching skills can bring to any conversation at work and to equip individuals with the skills and confidence to use these skills in everyday work life situations.

The course is broken down into 2 separate days, Level 1 & Level 2, with practice taking part between each training day which is then reviewed on Day 2.

Delegates can choose to attend Day 1 only and those who attend Day 2 will learn about a deeper level and further models and techniques in order to build confidence in coaching, communicating and influencing.

By the end of the two days delegates will:

  • Understand the difference between coaching, mentoring and other leadership styles and approaches
  • Know the core coaching skills which contribute to confident communication
  • Apply and practice these skills using practical and real working situations
  • Know how and when to apply these skills in a practical way back in the workplace
  • Develop awareness of self and others
  • Know how to manage your emotions in difficult situations
  • Know how to build trusting and sustainable working relationships

Learning will be gained by

  • Observing coaching in action by tutor
  • Meaningful discussions linked directly to individuals workplace challenges
  • Purposeful practice using real like situations and scenarios
  • A range of activities and exercises which takes account of a mix of learning styles
  • Input on a range of tried and tested and latest thinking in coaching frameworks, models and techniques
  • Helpful challenge and feedback from experienced tutor


Duration: 2 day(s) CII CPD Hours: 12


The aim of today is to gain an understanding of what coaching is and the many applications it has within every day work life situations both formal and informal.

  • What coaching is and is not
  • Leadership spectrum of styles and approaches
  • When and how to use coaching in every day situations
  • Structuring your coaching conversations
  • Core coaching skills development including:
    • exceptional listening
    • powerful questions
    • building and maintaining rapport
    • Emotional intelligence
  • Coaching practice and feedback from tutor on observations

Between Day 1 and Day 2 delegates will be asked to use these skills in as many situations as possible and to record their learning and observations for review on day 2. Any challenges experienced during the practice period will be used as part of the learning on day 2 to help delegates know how to manage difficult situations going forward.

DAY 2 (optional):

To attend Day 2 you must have attended Day 1.

The aim of today is to build upon the learning gained in Day 1, to review the challenges from the practice period and to build delegate’s knowledge and understanding of useful communication models and techniques to use in a practical way at work.

  • Challenges and successes experienced during the practice period
  • Review of day 1 models, tools, techniques
  • Personality types – understanding self and others
  • Learning styles – getting the best from coaching conversations
  • Communication pitfalls and the games people play when communicating
  • Influencing skills and styles
  • Building trust at work and encouraging feedback (JoHari Window)
  • Feedback essentials – knowing how to express your needs and requests respectfully
  • Practice sessions to embed learning and to gain valuable feedback from peers and tutor
  • Learning review and action plan