Claims - How to handle personal injury claims - Searchlight Insurance Training

Claims – How to handle personal injury claims

This is a participative workshop for those becoming involved in personal injury claims handling and claims settlement for the first time or just need to understand how the process works.

The workshop will include plenty of opportunity for discussion and relevant case studies and exercises will be used.


Duration: 1 day(s) CII CPD Hours:


At the end of this course delegates will be able to:

  • Handle a simple personal injury claim from Cradle to Grave
  • Make better decisions on when to defend or settle personal injury claims
  • Use a Combined Legal and Economic Assessment of Risk document
  • Investigate potentially fraudulent injury claims
  • Assess offers accurately
  • Negotiate with claimants and their legal advisors (and understand the difference between the two)
  • Use Part 36 Offers to your advantage
  • Understand the importance of accurate reserving for Underwriting purposes
  • Understand the litigation process
  • Understand how the Ministry of Justice changes will affect the above


  • Quick negligence refresher
  • Understanding why and when to settle quickly and when to defend
  • How to use specific litigation risk assessments to aid decisions
  • The law in relation to insurance fraud
  • Use of Social Media
  • Surveillance
  • Heads of claim
  • Reserving
  • Investigating quantum
  • Understanding Medical Reports and terminology
  • Quantum Quiz
  • Contribution
  • Art of settlement


  • Process in relation to personal injury claims