Course Type: Webinar

21st Century Management and Leadership

 

21st Century Management & Leadership

 

Aimed at managers and or team leaders who are looking to gain insight into people management skills.

This one day course will help you to understand what the new style of management and leadership is and how to get the best from you team through an empowering and dynamic leadership style and approach.

This course is divided into 2 x 3 hour virtual live modules delivered over one day using video and audio to maximise delegates participation and learning.

 

Course Content

Understanding Management and Leadership – 3 hours with breaks

  • What management is and is not
  • What good managers do
  • The three aspects of management
  • Management and Leadership skills and styles
  • Matching style with situation
  • Your preferred style and approach
  • Stepping out of your comfort zone

Manager as Coach and Mentor  – 3 hours with breaks

  • What coaching and mentoring is and is not
  • Manager as Coach and Mentor – utilizing these skills
  • Knowing when to coach and when to mentor
  • Coaching style questions
  • Listening with intent
  • Structuring your 121 sessions
  • Using coaching for performance and engagement
  • Action and review

Module 3: Motivating and Engaging the team– 3 hours with breaks

  • Review of modules 1 and 2
  • Understanding your team’s maturity and levels of engagement
  • What motivation is and is not
  • Motivation myths
  • Organisational change and effects on motivation
  • Change House – change management model
  • SCARF – neuroscience model of the threat and reward response of motivation
  • Practical discussions and action plans in team motivation

Module 2: Delegating and Giving Feedback – 3 hours with breaks

  • What delegation is and is not
  • Your comfort and stretch zone of delegation
  • What gets in the way of delegation for manager and team member
  • Mindsets for delegation
  • ABCD of delegation – a structured approach to expressing expectations
  • Feedback – Constructive vs Destructive language
  • Giving feedback in a coaching style
  • Feedback practice
  • Action plan and review

Learning objectives

By the end of this course managers will know:

  • What management and leadership is and is not
  • Management styles and appropriate uses depending on the person and situation
  • Getting the most from your team through coaching and mentoring – flexing styles to encourage ownership of tasks
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Application of Insurance Principles

This one day participative principles of insurance training workshop provides an excellent introduction to the principles and practices of insurance.

It’s suitable for staff working at technician/frontline insurance level with less than two years’ experience in insurance.

Our principles of insurance training workshop provides a good grounding for trainees and introduces to many of the subjects covered by the IF1 examination.

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Binding Authority Management

This binding authority management training workshop provides an analysis of the procedures and practices of delegated underwriting and claims authorities in relation to binding authority management.

It considers some of the problems that can arise and their solutions. The workshop is generic in nature and applies to all classes of binding authority business.

Our binding authority management training workshop is suitable for staff from underwriting, broking and claims disciplines who are involved with the operation and management of binding authorities.

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Broking in a Hard Market – Practical Tips and Hints for Key Classes

Brokers are currently facing a ‘hard market’ when rates are increasing, cover is reducing, and capacity is more limited. Most brokers have never faced these market conditions and lack the practical experience of trading in a ‘seller’s market’. This course will provide brokers with some practical hints and strategies for broking in these difficult market conditions

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Business Interruption Insurance – Intermediate

This workshop is ideal for those with more than two years’ experience of handling business interruption insurance as a separate class of business, as it provides a more detailed study of some of the more complex features of business interruption insurance.

The workshop examines all the main aspects that need to be mastered by those involved in placing or underwriting this class of business.

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Business Interruption Insurance – Introduction

This participative workshop provides an introduction to the principles and practices of business interruption insurance. It explores the aspects which need to be understood by those involved in providing basic technical or administrative services.

The workshop is ideal for those with less than 12 months experience of business interruption insurance providing they have a basic grasp of commercial insurance principles and practices.

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CII Diploma: MO5 Insurance Law – Revision for the MCQ Exam

This one-day MO5 Insurance Law programme is designed to assist students with the MCQ exam.

Students who require just the coursework assignment, please get in touch.

workshop is a revision day focusing on the main subjects that will be tested in the MCQ examination. It is an intensive workshop, providing clarification and explanation of the key legal topics.

Students have the opportunity to seek clarification on any areas causing them concern. They also receive guidance from an experienced tutor on the main subjects that would be expected to arise in the examination.

The workshop gives students the final boost they need to tackle the examination with confidence.

 

 

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Coaching Conversations (Virtual Course)

This virtual coaching conversations course is aimed at all team leaders and managers or anyone who is responsible for ensuring their teams are working to agreed expectations as well as ensuring their well-being is being considered. This empowering style of communication will leave you learning as much about yourself as it will about the people you manage. 

This virtual course is delivered in three two-hour sessions.

We accept no more than 8 people on this interactive virtual course to ensure that everyone can be seen during the session and that everyone has the chance to share and contribute to the content.  These modules can be delivered flexibly over different timescales. 

We are currently seeking expressions of interest before we set firm dates. As these modules are 2-hour sessions, we can be flexible over times and dates.  

If you are interested in participating in this virtual coaching training course, please call Sally Fellingham-Huggett or email her at sally@ssluk.net

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Commercial Claims Handling – Intermediate

This commercial insurance claims handling training workshop reviews all the key aspects of commercial claims handling and includes opportunities for discussion and the application of knowledge using case studies

Our one-day interactive commercial insurance claims handling training workshop is designed for individuals with some commercial insurance claims experience.

 

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Commercial Insurance – Intermediate

This commercial insurance training workshop provides an overview of commercial combined insurance risks.

It will review the main covers available together with typical exclusions, conditions, extensions and underwriting features to be considered.

This is an interactive commercial insurance training workshop designed for those with a number of years experience of commercial combined insurance.

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Commercial Insurance – Introduction

This introduction to commercial insurance training workshop provides an overview of commercial combined insurance risks.

It will review the main covers available together with typical exclusions, conditions and underwriting features to be considered.

This interactive workshop introduction to commercial insurance training workshop is designed for those who are new to, or who have one or two years’ experience of, commercial combined insurance.

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Commercial Property Insurance – Intermediate

This workshop explores commercial property insurance in greater depth than our introductory level course, looking at typical commercial property cover, terms, conditions and exclusions.

It is an interactive workshop, suitable for those with at least 12 months’ commercial property insurance experience.

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Commercial Property Insurance – Introduction

This one-day commercial property insurance workshop provides a complete introduction to the principles and practices of commercial property insurance.

It reviews aspects of commercial property insurance cover, terms, conditions and exclusions, and looks at of the underwriting procedure.

This is an interactive workshop designed for those new to, or with limited experience of, commercial property insurance.

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Construction (Contract Works) Insurance

This interactive workshop provides an introduction to Contract Works, Contractors All Risks and Contractors Liability Insurance. It is suitable for those who are relatively new to the subject.

Workshop Objectives

Delegates who successfully complete this workshop will be able to: –

  • Describe the risks involved in contractors insurance
  • Explain the difference between contractual obligations and insurance requirements
  • Describe how standard contracts such as the JCT clauses can affect the client’s insurance arrangements.
  • Describe the major elements of contractors insurance policies

 

Workshop Content

 

  • Risks/Property Insured
    • Contract Works
    • Contract Plant
    • Liabilities
  • Ways Cover can be Arranged
  • Contract Conditions
    • Parties Involved – Employers, Contractors, Sub-Contractors etc.
  • Contractors Liability Cover
    • Usual Cover, including Major Exclusions and Extensions
  • Contractors All Risks Cover
    • Usual Cover, including Major Exclusions and Extensions
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Construction Insurance – Introduction

This one-day construction insurance training workshop provides an introduction to Contract Works, Contractors All Risks and Contractors Liability Insurance. It is suitable for those who are relatively new to the subject.

Whilst no previous Contract Works experience is required to attend this construction insurance training workshop, a secure grounding in the basics of Commercial Property and Liability insurance is strongly recommended.

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Contingency Insurance

This contingency insurance training workshop is designed to give delegates a practical understanding of some of the major classes of contingency insurance.

Our contingency insurance training workshop is suitable for brokers, technicians, underwriters and other staff requiring an introduction to the subject.

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