Course Category: Sales and Marketing

Client Relationship Management

There are many misconceptions about how successful client relationships are built and maintained.

This highly participative client relationship management training workshop teaches you to explore how you can tailor your approach to a particular client, and how your own self knowledge can make that approach even more effective.

Those attending this client relationship management training workshop are requested to complete a pre-course questionnaire about their existing relationships with customers.

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Delivering Excellent Customer Service

Customer experience has fast become a top priority for businesses in 2021

Customers no longer base their loyalty on price or product. Instead, they stay loyal with companies due to the experience they receive. If you cannot keep up with their increasing demands, you may be at risk of losing customers.

This course aims to help you build brand loyalty by communicating effectively with your customers, ensuring that their interactions with your company is pleasant, consistent and continuously improving.

 

Course content

• What is “Customer Service”?

– What does it include?
– Who is a “Customer”?
– How does it benefit you & your organisation?
– What do Customer’s expect?

Customer Communications:

– The skills required
– Barriers & how to overcome them

Questions
• Listening
• The Telephone
Turning Complaints into Opportunities

 

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How To Get More Business From Your Clients

This workshop on getting more business from current clients develops the skills of commercial client facing staff.

It will provide participants with the skills to become trusted advisers by helping the client identify and understand the risks to his or her business.

Our workshops on getting more business from current clients involve learning by doing, not just listening.

Delegates will be on their feet, actively developing their new skills throughout the day.

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Making Difficult Conversations Easy

Are you a Leader who would like to have more confidence dealing with sensitive issues?

 Would you like to:-

  • get to the core of issues quickly and painlessly?
  • have more conversations which are simple and productive?
  • replicate the best conversations you have with ALL members of your team

By the end of this workshop delegates will be able to:

  • Confidently approach sensitive subjects
  • Get communication flowing easily and simply
  • Use a few simple questions which quickly get to the root of an issue
  • Get more out of the one to ones you have with your team

During the day you will discover how to have conversations in a way that:

  • Get the results you want
  • Focus on the facts and the solution
  • Leave time, space and energy to robustly and comprehensively address issues
  • Get your point across and ensures buy in
  • Give the other person the support they require

 

Other modules which compliment this course include:

Managing Stress in Yourself and Others

Handling Sensitive Issues

Managing Difficult Customers 

Managing change successfully

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Negotiation Skills

Negotiation can mean the difference between writing profitable business and not. It should not result in winners and losers. Ideally both sides should achieve a positive result, which will help to maintain the ongoing client relationship.

This negotiation skills training workshop is aimed at individuals who need to negotiate as part of their everyday job. It will be particularly useful for people who are not natural negotiators but who often deal with those who are.

Our negotiation skills training workshop equips delegates with the knowledge and skills they need to secure the best possible outcome from any negotiation.

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Networking Skills

Networking is vital to both personal and corporate success, yet many fail to establish and develop their networks effectively.

The process is not about using people. It’s about building practical groups of contacts with whom to act interdependently – to mutual advantage.

This networking skills training workshop helps delegates to understand and practice the skills needed to become more effective networkers.

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New Business Development – Field Sales Skills

This field sales skills training workshop has been designed to enable delegates to develop the necessary skills and techniques required by all people working in sales and who are charged with business development targets.

Our field sales skills training workshop involves both theory and practical instruction. Skills practice is included to ensure that the relevant new skills that have been learnt are practiced in a safe environment.

This field sales skills training workshop is aimed at field sales support staff as well as frontline sales people.

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Sales and Relationship Management Skills

The skills of staff and the techniques they employ to achieve sales and develop customer accounts both face-to-face and over the telephone are vitally important to the success of any business.

This interactive sales and relationship management training workshop is aimed at developing sales and relationship management skills to win new customers and retain existing ones.

Our sales and relationship management training workshop is designed for those seeking to improve their sales skills and identify how to respond to the increasingly sophisticated needs of customers.

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Sales Skills for Account Executives

The skills of account executives and the sales skills that they employ to achieve sales and develop customer accounts, both face-to-face and over the telephone, are vitally important to the success of any business.

This interactive sales skills training workshop is aimed at developing sales skills to win new customers and retain existing ones.

Our two-day sales skills training workshop is designed to refresh and refine client and prospect handling skills to meet the demands of the current economic climate and improve new business and cross-selling abilities.

If you are interested in booking just one of the two days of this two-day workshop, please call us to arrange this.

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Sales Skills Refresher

The mindset and skillset of a company’s account executives directly influence its performance. This sales skills training workshop explains how.

Think about it: if people buy people before they buy products and services, what do your customers buy about you?

What impressions and messages do your account executives send to your customers – from the first words on the phone, to the strength of a handshake on a first meeting? These things really do make a proven difference.

This interactive sales skills training workshop gets under the surface of sales skills to promote new thinking, new behaviours and improved performance.

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