Staff are the most valuable assets a business has. So it’s vital you ensure they get the tailored training and development they need to achieve their full potential.
This training needs analysis workshop provides tools and techniques for undertaking skills audits, benchmarking and preparing learning and development plans.
Our training needs analysis workshop is ideal for those with line and team management and HR responsibilities in a broking environment.
Delegation allows managers to free up time to attend to more important tasks. It helps them be more proactive in running their team.
For team members it can be a motivator, giving them the chance to do more rewarding work and to enhance their personal development.
This delegation skills training workshop is for managers and supervisors who want to improve their ability to delegate work effectively.
Our one-day delegation skills training session provides both a planning framework and a chance to practice managing the process.
Customers no longer base their loyalty on price or product. Instead, they stay loyal with companies due to the experience they receive. If you cannot keep up with their increasing demands, you may be at risk of losing customers.
This course aims to help you build brand loyalty by communicating effectively with your customers, ensuring that their interactions with your company is pleasant, consistent and continuously improving.
• What is “Customer Service”?
– What does it include?
– Who is a “Customer”?
– How does it benefit you & your organisation?
– What do Customer’s expect?
• Customer Communications:
– The skills required
– Barriers & how to overcome them
• Questions
• Listening
• The Telephone
• Turning Complaints into Opportunities
This management training programme is intended for newly appointed managers, or aspiring managers. It equips delegates with the people and management skills required to lead a team for the first time.
These workshops are highly participative and interactive and there will be opportunities throughout for group discussion on issues raised by delegates.
This management training programme is designed as a two-day programme (Day 3 is optional). However, delegates may choose to attend one or all days.
The programme has been approved by ILM and as an option Searchlight can provide delegates with an ILM attendance certificate and six months student membership – designed to help candidates get the most from their management career, offering online tutorials and access to a range of specialist support and development materials and services. There is an additional fee of £48 per delegate for this optional package.
Please note the ILM option needs to be requested before the course and to gain the ILM attendance certificate both days must be attended.
This two-day essentials of management training programme is designed for newly appointed managers, or aspiring managers. It gives delegates an insight into the people skills and management skills required to lead a team for the first time.
Our essentials of management training workshops are highly participative and interactive and provide opportunities throughout for group discussion on issues raised by delegates.
This essentials of management training is designed as a two-day programme. However, delegates may choose to attend one or all days.
Venue: &Meetings, 150 Minories, Aldgate, EC3N 1LS
Start time: 9:30am Finish: 4:30pm
Lunch provided
“Having a very interactive training course made it more enjoyable and allowed us to really absorb the information provided during the sessions. Sue’s enthusiasm and encouragement throughout the course kept me interested and allowed me to really analyse my management skills.” S. C. Sportscover
This one-day management essentials training workshop is designed for newly appointed managers, or aspiring managers.
The workshop gives delegates an insight into the people and management skills required in leading a team for the first time.
This essentials of management workshop is intended for newly appointed managers, or aspiring managers, and is designed to give delegates an insight into the people and management skills required in leading a team for the first time.
Our essentials of management workshop will be participative and interactive and there will be opportunities throughout for group discussion on issues raised by delegates.
This workshop on how to evaluate training gives delegates a specially designed framework to help them to plan the evaluation of an L&D programme. It is suitable for those with line and HR responsibilities for learning and performance.
Our workshop explains how to use this framework to undertake a diagnostic process to produce clear statements of the objectives for an investment in an L&D initiative and how to measure the results. As a dedicated workshop on how to evaluate training, this one-day training exercise focuses on strategies for improving the alignment of L&D initiatives with business objectives and extracting better value from an investment in L&D.
Implementing this framework will enable you to:
This handling sensitive issues training workshop is designed for middle managers who may be faced with dealing with difficult and sensitive issues, including personal and health issues, redundancy and managing staff through a company restructuring.
Our handling sensitive issues training workshop is highly interactive and delegates will be required to undertake some preparatory work.
This participative interviewing skills training workshop equips delegates with the knowledge and skills they need to conduct interviews effectively and consistently, enabling your firm to apply a professional and systematic approach.
Recruiting the wrong person can cost your firm a great deal of money and time. Investing time in this workshop now could save you a lot later.
Our interviewing skills training workshop is suitable for anyone with responsibility for recruiting and selecting staff, and will benefit experienced managers who want to refresh their skills or those who wish to master these skills quickly.
This introductory level coaching training workshop is designed for managers, team leaders, and anyone responsible for coaching and developing the performance of colleagues.
Successfully developing staff to achieve their full potential can be extremely rewarding, but requires a particular set of knowledge and skills.
This fast-paced highly interactive coaching training workshop will take you through the coaching process and the key techniques to help you successfully develop your staff to their full potential .
Junior managers (supervisors and team leaders) may be well qualified and their technical knowledge and skills up-to-date, but what about their management skills? Without dedicated new managers training, they may struggle.
FCA regulation is concerned not only with the achievement of competence and the recording of that information, it also addresses the level of supervision whilst individuals are undergoing training and the ongoing monitoring of their competence and performance.
It is essential that all employees:
This one-day highly interactive new managers training workshop will give supervisors/team leaders an introduction to management, providing an overview of what good supervisors/team leaders should be doing.
Would you like to:-
Other modules which compliment this course include:
Working with difficult people can make life miserable, and waste precious time and energy. The workshop will develop skills in managing difficult people assertively – to everyone’s advantage.
Subtle changes in how people say things, and the words used, can have a powerful impact on how they feel and respond to others.
This managing difficult people workshop provides practical help and guidance in identifying and resolving people problems, resulting in improved relationships in the workplace.
Aimed at all managers looking for practical tools and techniques to engage and motivate their teams to be productive whilst working from home.
This is a virtual live interactive course where we ask all participants to turn on their cameras and audio so that full interaction and discussions can take place. We aim to recreate, as far as we can, the face to face course through the use of virtual break out rooms and interactive exercises.
This interactive two-day workshop on measuring training effectiveness develops the skills of those with line and HR responsibilities for providing and justifying the training of staff.
It will identify tools and techniques for planning and undertaking a diagnostic process to produce clear statements of the business, performance and learning objectives for an investment in training.
This our measuring training effectiveness programme explains how to plan, implement and effectively measure your training to achieve your business objectives.
