Course Category: Management Skills and Development

A Guide to Training Needs Analysis

Staff are the most valuable assets a business has. So it’s vital you ensure they get the tailored training and development they need to achieve their full potential.

This training needs analysis workshop provides tools and techniques for undertaking skills audits, benchmarking and preparing learning and development plans.

Our training needs analysis workshop is ideal for those with line and team management and HR responsibilities in a broking environment.

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Delegation Skills

Delegation allows managers to free up time to attend to more important tasks. It helps them be more proactive in running their team.

For team members it can be a motivator, giving them the chance to do more rewarding work and to enhance their personal development.

This delegation skills training workshop is for managers and supervisors who want to improve their ability to delegate work effectively.

Our one-day delegation skills training session provides both a planning framework and a chance to practice managing the process.

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Delivering Excellent Customer Service

Customer experience has fast become a top priority for businesses in 2021

Customers no longer base their loyalty on price or product. Instead, they stay loyal with companies due to the experience they receive. If you cannot keep up with their increasing demands, you may be at risk of losing customers.

This course aims to help you build brand loyalty by communicating effectively with your customers, ensuring that their interactions with your company is pleasant, consistent and continuously improving.

 

Course content

• What is “Customer Service”?

– What does it include?
– Who is a “Customer”?
– How does it benefit you & your organisation?
– What do Customer’s expect?

Customer Communications:

– The skills required
– Barriers & how to overcome them

Questions
• Listening
• The Telephone
Turning Complaints into Opportunities

 

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Essentials of Management (2 days with optional 3rd day)

This management training programme is intended for newly appointed managers, or aspiring managers. It equips delegates with the people and management skills required to lead a team for the first time.

These workshops are highly participative and interactive and there will be opportunities throughout for group discussion on issues raised by delegates.

This management training programme is designed as a two-day programme (Day 3 is optional).  However, delegates may choose to attend one or all days.

The programme has been approved by ILM and as an option Searchlight can provide delegates with an ILM attendance certificate and six months student membership – designed to help candidates get the most from their management career, offering online tutorials and access to a range of specialist support and development materials and services.  There is an additional fee of £48 per delegate for this optional package.

Please note the ILM option needs to be requested before the course and to gain the ILM attendance certificate both days must be attended.

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Essentials of Management – 2 Days

This two-day essentials of management training programme is designed for newly appointed managers, or aspiring managers. It gives delegates an insight into the people skills and management skills required to lead a team for the first time.

Our essentials of management training workshops are highly participative and interactive and provide opportunities throughout for group discussion on issues raised by delegates.

This essentials of management training is designed as a two-day programme. However, delegates may choose to attend one or all days.


Available Dates: 15th September (Day 1)  20th October (Day 2)
Face-to-face London Workshop 2022

Venue: &Meetings, 150 Minories, Aldgate, EC3N 1LS

Start time: 9:30am   Finish: 4:30pm

Lunch provided


Testimonial

“Having a very interactive training course made it more enjoyable and allowed us to really absorb the information provided during the sessions. Sue’s enthusiasm and encouragement throughout the course kept me interested and allowed me to really analyse my management skills.”  S. C. Sportscover

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Essentials of Management – Day 1

This one-day management essentials training workshop is designed for newly appointed managers, or aspiring managers.

The workshop gives delegates an insight into the people and management skills required in leading a team for the first time.

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Essentials of Management – Day 2

This essentials of management workshop is intended for newly appointed managers, or aspiring managers, and is designed to give delegates an insight into the people and management skills required in leading a team for the first time.

Our essentials of management workshop will be participative and interactive and there will be opportunities throughout for group discussion on issues raised by delegates.

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Evaluation of Training

This workshop on how to evaluate training gives delegates a specially designed framework to help them to plan the evaluation of an L&D programme. It is suitable for those with line and HR responsibilities for learning and performance.

Our workshop explains how to use this framework to undertake a diagnostic process to produce clear statements of the objectives for an investment in an L&D initiative and how to measure the results. As a dedicated workshop on how to evaluate training, this one-day training exercise focuses on strategies for improving the alignment of L&D initiatives with business objectives and extracting better value from an investment in L&D.

Implementing this framework will enable you to:

  • Improve the business focus of L&D initiatives
  • Improve the level of transfer of learning to the job
  • Ensure L&D initiatives have a practical impact on your business
  • Get better value for your money.

 

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Handling Sensitive Issues

This handling sensitive issues training workshop is designed for middle managers who may be faced with dealing with difficult and sensitive issues, including personal and health issues, redundancy and managing staff through a company restructuring.

Our handling sensitive issues training workshop is highly interactive and delegates will be required to undertake some preparatory work.

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Interviewing Skills

This participative interviewing skills training workshop equips delegates with the knowledge and skills they need to conduct interviews effectively and consistently, enabling your firm to apply a professional and systematic approach.

Recruiting the wrong person can cost your firm a great deal of money and time. Investing time in this workshop now could save you a lot later.

Our interviewing skills training workshop is suitable for anyone with responsibility for recruiting and selecting staff, and will benefit experienced managers who want to refresh their skills or those who wish to master these skills quickly.

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Introduction to Coaching

This introductory level coaching training workshop is designed for managers, team leaders, and anyone responsible for coaching and developing the performance of colleagues.

Successfully developing staff to achieve their full potential can be extremely rewarding, but requires a particular set of knowledge and skills.

This fast-paced highly interactive coaching training workshop will take you through the coaching process and the key techniques to help you successfully develop your staff to their full potential .

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Introduction to Management

Junior managers (supervisors and team leaders) may be well qualified and their technical knowledge and skills up-to-date, but what about their management skills? Without dedicated new managers training, they may struggle.

FCA regulation is concerned not only with the achievement of competence and the recording of that information, it also addresses the level of supervision whilst individuals are undergoing training and the ongoing monitoring of their competence and performance.

It is essential that all employees:

  • are competent and remain competent for the work they do
  • are appropriately supervised
  • have their competence regularly reviewed, with the level of competence appropriate to the nature of the business

This one-day highly interactive new managers training workshop will give supervisors/team leaders an introduction to management, providing an overview of what good supervisors/team leaders should be doing.

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Making Difficult Conversations Easy

Are you a Leader who would like to have more confidence dealing with sensitive issues?

 Would you like to:-

  • get to the core of issues quickly and painlessly?
  • have more conversations which are simple and productive?
  • replicate the best conversations you have with ALL members of your team

By the end of this workshop delegates will be able to:

  • Confidently approach sensitive subjects
  • Get communication flowing easily and simply
  • Use a few simple questions which quickly get to the root of an issue
  • Get more out of the one to ones you have with your team

During the day you will discover how to have conversations in a way that:

  • Get the results you want
  • Focus on the facts and the solution
  • Leave time, space and energy to robustly and comprehensively address issues
  • Get your point across and ensures buy in
  • Give the other person the support they require

 

Other modules which compliment this course include:

Managing Stress in Yourself and Others

Handling Sensitive Issues

Managing Difficult Customers 

Managing change successfully

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Managing Difficult People

Working with difficult people can make life miserable, and waste precious time and energy. The workshop will develop skills in managing difficult people assertively – to everyone’s advantage.

Subtle changes in how people say things, and the words used, can have a powerful impact on how they feel and respond to others.

This managing difficult people workshop provides practical help and guidance in identifying and resolving people problems, resulting in improved relationships in the workplace.

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Managing Teams Remotely

 

Aimed at all managers looking for practical tools and techniques to engage and motivate their teams to be productive whilst working from home.

This is a virtual live interactive course where we ask all participants to turn on their cameras and audio so that full interaction and discussions can take place. We aim to recreate, as far as we can, the face to face course through the use of virtual break out rooms and interactive exercises.

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Measuring the Effectiveness of Training – Including ROI

This interactive two-day workshop on measuring training effectiveness develops the skills of those with line and HR responsibilities for providing and justifying the training of staff.

It will identify tools and techniques for planning and undertaking a diagnostic process to produce clear statements of the business, performance and learning objectives for an investment in training.

This our measuring training effectiveness programme explains how to plan, implement and effectively measure your training to achieve your business objectives.

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