Course Category: Compliance/Regulatory

Compliance Basics Online

Our Compliance Basics Online programme has been designed to keep your staff up to date on the many new and changing regulations affecting the world of insurance. It will quickly give them a good basic understanding of compliance and how it works.

Compliance issues often result from employees doing the wrong thing because they don’t properly understand what they should and should not be doing. Without a good basic understanding of key compliance issues it’s all too easy for your people to stray into misunderstanding or disrespecting the laws, regulations, rules and policies that govern their day to day job responsibilities. Compliance Basics Online helps stop that happening.

Click on the Book Now option on the right to purchase a single user licence valid for one year – or call us to find out about the significant discounts available for multiple-user licences.

The programme consists of 16 tutorials, which can be studied in any order and at the user’s own pace.

Click on the + below right to see the full programme content.

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Data Protection (including GDPR)

With the General Data Protection Regulation (GDPR) in force since 25 May 2018, data protection is a key regulatory concern. Are your staff up to speed with their duties and obligations?

This tutorial qualifies for 60 minutes CII CPD (*where meeting an individual’s learning objective). It includes an end-of-course assessment and full reporting facilities.

Click on the Book Now option on the right to purchase a single user licence valid for one year – or call us to find out about the significant discounts available for multiple-user licences.

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Introduction to Compliance (Half-day)

This half-day compliance training workshop lifts the lid on compliance and, in plain terms, examines what it means and the vital role it should play in helping to ensure that businesses are run ethically and responsibly, promoting a culture that places customers at the heart of business decision making and operational practices. Our introduction to compliance training workshop explores the intrinsic business benefits of business-wide engagement with compliance through a general acknowledgement that it is a shared responsibility for everyone in the organisation.

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The Insurance Distribution Directive (IDD)

Since October 2018 anyone selling insurance needs has been required to be fully compliant with the rules set out within the Insurance Distribution Directive (IDD).

Our IDD 90-minute online tutorial is designed to instil a good practical understanding of the new rules and qualifies for 90 minutes CII CPD (*where meeting an individual’s learning objective).

Click on the Book Now option on the right to purchase a single user licence valid for one year – or call us to find out about the significant discounts available for multiple-user licences.

We also offer an IDD Knowledge and Competence Programme, which addresses FCA rule SYSC 28.2.3 R (1) relating to professional knowledge and competence (K&C) requirements and allows the learner to achieve their full 15-hour annual CPD requirement.

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Vulnerable Customers

Research by the CII found that insurance companies deal with vulnerability inconsistently across the industry, and even across their own internal functions. Often the problems were as a result of general poor customer service, where the negative impact was exacerbated due to the individual’s vulnerability.

This workshop aims to equip firms with the knowledge and skills to ensure that support is offered to a vulnerable customer so that they can effectively interact, and firms can deliver on their promised services. Course Content

Recognising a vulnerable customer

  • Poor health
  • Cognitive impairment
  • Caring responsibilities
  • Computer literacy & access
  • Low literacy, numeracy and financial capability skills

 

The FCA Report – The latest guidance 

 

Understanding a customers needs

  • Ensure your staff have the right skills and capability to recognise and respond to the needs of vulnerable customers
  • Importance of transparency

Product & Service Design

  • Accessibility & Suitability
  • How to sensitively record a vulnerability on a customer’s profile
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