Face to Face Workshops

Click on the categories below to select from the hundreds of workshops we offer. If you don't see the workshop you require, we can almost certainly arrange a bespoke workshop to your precise requirements.

• Face to Face Training

  • Regulatory/Compliance Knowledge and Skills
    • Conflicts of Interest
    • Contract Certainty
    • Effective FSA Competency Assessments
    • Effective FSA Compliance Monitoring and Auditing for Senior Managers
    • FSA Regulations - Claims
    • FSA Regulations - Introduction
    • FSA Regulations - Sales and Administration
    • FSA Regulations - Training, Competence and Supervision
    • Handling Client Money
    • Handling Complaints in a Regulated Environment
    • Monitoring Compliance and Keeping Regulation Alive
    • Recruitment, Training and Assessment in a Regulated Environment
    • Senior Management Responsibilities - Implementing the FSA's Requirements
    • Supervisory Staff in a FSA Regulated Environment
    • Treating Customers Fairly
    • Treating Customers Fairly through Knowledge and Excellent Customer Care
  • Technical Insurance Knowledge and Skills
    • Alternative Risk Transfer - Introduction
    • Aviation Insurance - Intermediate
    • Aviation Insurance - Introduction
    • Business Continuity Planning
    • Business Interruption - Intermediate
    • Business Interruption Insurance - Introduction
    • Certificate of Regulated General Insurance (CeRGI)
    • CII Award in Insurance
    • CII Certificate in Insurance (Cert CII)
    • CII Diploma in Insurance (Dip CII)
    • Claims - Introduction
    • Commercial Insurance - Introduction
    • Commercial Insurance Packages - Introduction
    • Commercial Lines Insurance - Introduction (BROKER ACADEMY)
    • Commercial Property Insurance - Intermediate
    • Commercial Property Insurance - Introduction
    • Construction Insurance - Introduction
    • Contactors Insurance - Advanced
    • Contract Works Insurance - Intermediate
    • Contractors Liability Insurance - Intermediate
    • Crime/Fidelity Guarantee and Pension Fund Trustee Liability Insurance - Introduction
    • Directors and Officers Liability Insurance - Advanced
    • Directors and Officers Liability Insurance - Intermediate
    • Directors and Officers Liability Insurance - Introduction
    • Employers' Liability Insurance - Intermediate
    • Employment Practices Liability Insurance - Introduction
    • Engineering Insurance and Inspection - Intermediate
    • Engineering Insurance and Inspection - Introduction
    • Environmental Insurance Risks - Advanced
    • Examination Techniques
    • Farm Insurance - Introduction
    • Farming Insurance - Intermediate
    • Financial Accounting for Insurance - Introduction
    • Household Insurance - Intermediate
    • Household Insurance - Introduction
    • Household Insurance Claims - Intermediate
    • Household Insurance Claims - Introduction
    • Implementing Effective Processes and Keeping Them Alive
    • Insurance Basics - 3 Day Programme
    • Legal Expenses Insurance - Introduction
    • Liability Insurance - Advanced
    • Liability Insurance - Claims
    • Liability Insurance - Intermediate
    • Liability Insurance - Introduction
    • Lloyd's and London Market Introductory Test (LLMIT)
    • London Market - Introduction
    • London Market Principles (LMP) - Practice and Procedures
    • Marine Cargo and Goods in Transit Insurance - Intermediate
    • Marine Cargo and Goods in Transit Insurance - Introduction
    • Motor Fleet Insurance - Intermediate
    • Motor Fleet Insurance - Introduction
    • Motor Insurance - Introduction
    • Motor Insurance - Technical
    • Motor Insurance Claims - Intermediate
    • Motor Insurance Claims - Introduction
    • Motor Trade Insurance - Introduction
    • Payment Protection (Creditor) Insurance - Introduction
    • Personal Accident and Sickness Insurance - Introduction
    • Personal Lines Insurance - Intermediate (BROKER ACADEMY)
    • Pet Insurance
    • Principles and Practice of Insurance
    • Private Medical Insurance - Introduction
    • Private Motor Insurance - Introduction
    • Professional Indemnity Insurance - Advanced
    • Professional Indemnity Insurance - Intermediate
    • Professional Indemnity Insurance - Introduction
    • Public and Products Liability Insurance - Intermediate
    • Reinsurance - Intermediate
    • Reinsurance - Introduction
    • Reinsurance – Legal Issues and Wordings
    • Risk Management - Intermediate and Putting it into Practice
    • Risk Management - Introduction to the Theory
    • Risk Survey Skills - Introduction
    • Underwriting - Introduction
  • Business Skills and Personal Development
    • Awkward or Angry Customers
    • Communication Skills
    • Customer Care Skills
    • Effective Control of Time for Busy Managers
    • Influencing Skills
    • Innovation and Creativity
    • Letter and Report Writing Skills
    • Meeting Skills
    • Memory Skills
    • Personal Assertiveness and Effectiveness
    • Personal Safety Awareness
    • Presentation Skills
    • Problem Solving Skills
    • Self Management and Personal Effectiveness
    • Speed Reading
    • Stress in the Workplace
    • Telephone Skills
    • Time Management
  • Sales and Marketing Skills
    • Face to Face Sales Techniques
    • Field Sales and Relationships Skills
    • Introduction to Marketing
    • Managing Performance of Sales Teams
    • Negotiation Skills
    • Networking Skills
    • New Business Development Skills
    • PR and Media Handling
    • Sales and Relationship Management Skills
    • Telephone Sales and Relationship Management Skills
    • Telesales Skills - Introduction
  • Management Skills and Management Development
    • Appraisals
    • Change Management - Implementation
    • Change Management - Planning
    • Coaching Skills
    • Conducting Meetings
    • Counselling Skills
    • Delegation Skills
    • Diversity
    • Emotional Intelligence
    • Employment Law
    • Finance for Non-Financial Managers
    • Fire Warden's Workshop
    • Handling Conflict
    • Handling Sensitive Issues
    • Handling Stress in the Workplace
    • Harassment, Counselling and Investigation
    • Health and Safety for Directors and Senior Management
    • Health and Safety for Safety Representatives
    • Health and Safety in the Workplace
    • ILM - Endorsed Programme in Customer Relationship Management
    • ILM - Endorsed Programme in Management and Leadership
    • ILM – Endorsed First Line Management Programme
    • ILM – Endorsed Programme in Coaching for Management and Leadership Success
    • ILM Level 3 Managers' Certificated Programme in Coaching and Mentoring
    • Interviewing Skills
    • Introduction to Management
    • Leadership Development Programme
    • Managing Difficult People
    • Motivational Skills
    • NLP for Managers
    • Owner/Manager Development
    • Performance Management
    • Project Management
    • Recruitment, Training and Assessment
    • Strategic Planning
    • Strategy and Business Planning
    • Stress Management
    • Team Building
    • Team Leadership
    • Training the Trainer
  • IT Skills
    • Access - Foundation
    • Excel - Advanced
    • Excel - Foundation
    • Excel - Intermediate
    • Office 2003 - Update
    • Outlook - Foundation
    • PowerPoint - Foundation
    • PowerPoint - Intermediate
    • Project - Foundation
    • test
    • Word - Advanced
    • Word - Foundation
    • Word - Intermediate
  • Conferences
    • Insurance in Today's Market Place