Click on the categories below to select from the hundreds of workshops we offer. If you don't see the workshop you require, we can almost certainly arrange a bespoke workshop to your precise requirements.

• Face to Face Training

  • Regulatory Knowledge and Skills
    • Conflicts of Interest
    • Contract Certainty
    • Effective FSA Competency Assessments
    • Effective FSA Compliance Monitoring and Auditing for Senior Managers
    • FSA Regulations - Claims
    • FSA Regulations - Introduction
    • FSA Regulations - Sales and Administration
    • FSA Regulations - Training, Competence and Supervision
    • Handling Client Money
    • Handling Complaints in a Regulated Environment
    • Monitoring Compliance and Keeping Regulation Alive
    • Recruitment, Training and Assessment in a Regulated Environment
    • Senior Management Responsibilities - Implementing the FSA's Requirements
    • Supervisory Staff in a FSA Regulated Environment
    • Treating Customers Fairly
  • Technical Insurance Knowledge and Skills
    • Alternative Risk Transfer - Introduction
    • Aviation Insurance - Intermediate
    • Aviation Insurance - Introduction
    • Business Continuity Planning
    • Business Interruption - Intermediate
    • Business Interruption Insurance - Introduction
    • Certificate of Regulated General Insurance (CeRGI)
    • CII Award in Insurance
    • CII Certificate in Insurance (Cert CII)
    • CII Diploma in Insurance (Dip CII)
    • Claims - Introduction
    • Commercial Insurance - Introduction
    • Commercial Insurance Packages - Introduction
    • Commercial Property Insurance - Intermediate
    • Commercial Property Insurance - Introduction
    • Construction Insurance - Introduction
    • Contactors Insurance - Advanced
    • Contract Works Insurance - Intermediate
    • Contractors Liability Insurance - Intermediate
    • Crime/Fidelity Guarantee and Pension Fund Trustee Liability Insurance - Introduction
    • Directors and Officers Liability Insurance - Advanced
    • Directors and Officers Liability Insurance - Intermediate
    • Directors and Officers Liability Insurance - Introduction
    • Employers' Liability Insurance - Intermediate
    • Employment Practices Liability Insurance - Introduction
    • Engineering Insurance and Inspection - Intermediate
    • Engineering Insurance and Inspection - Introduction
    • Environmental Insurance Risks - Advanced
    • Examination Techniques
    • Farm Insurance - Introduction
    • Financial Accounting for Insurance - Introduction
    • Household Insurance - Intermediate
    • Household Insurance - Introduction
    • Household Insurance Claims - Intermediate
    • Household Insurance Claims - Introduction
    • Implementing Effective Processes and Keeping Them Alive
    • Legal Expenses Insurance - Introduction
    • Liability Insurance - Advanced
    • Liability Insurance - Claims
    • Liability Insurance - Intermediate
    • Liability Insurance - Introduction
    • Lloyd's and London Market Introductory Test (LLMIT)
    • London Market - Introduction
    • London Market Principles (LMP) - Practice and Procedures
    • Marine Cargo and Goods in Transit Insurance - Intermediate
    • Marine Cargo and Goods in Transit Insurance - Introduction
    • Motor Fleet Insurance - Intermediate
    • Motor Fleet Insurance - Introduction
    • Motor Insurance - Introduction
    • Motor Insurance - Technical
    • Motor Insurance Claims - Intermediate
    • Motor Insurance Claims - Introduction
    • Motor Trade Insurance - Introduction
    • Payment Protection (Creditor) Insurance - Introduction
    • Personal Accident and Sickness Insurance - Introduction
    • Pet Insurance
    • Principles and Practice of Insurance
    • Private Medical Insurance - Introduction
    • Private Motor Insurance - Introduction
    • Professional Indemnity Insurance - Advanced
    • Professional Indemnity Insurance - Intermediate
    • Professional Indemnity Insurance - Introduction
    • Public and Products Liability Insurance - Intermediate
    • Reinsurance - Intermediate
    • Reinsurance - Introduction
    • Reinsurance – Legal Issues and Wordings
    • Risk Management - Intermediate and Putting it into Practice
    • Risk Management - Introduction to the Theory
    • Risk Survey Skills - Introduction
    • Underwriting - Introduction
  • Business Skills and Personal Development
    • Awkward or Angry Customers
    • Communication Skills
    • Customer Care Skills
    • Effective Control of Time for Busy Managers
    • Influencing Skills
    • Innovation and Creativity
    • Letter and Report Writing Skills
    • Meeting Skills
    • Memory Skills
    • Personal Assertiveness and Effectiveness
    • Personal Safety Awareness
    • Presentation Skills
    • Problem Solving Skills
    • Self Management and Personal Effectiveness
    • Speed Reading
    • Stress in the Workplace
    • Telephone Skills
    • Time Management
  • Sales and Marketing Skills
    • Face to Face Sales Techniques
    • Field Sales and Relationships Skills
    • Introduction to Marketing
    • Managing Performance of Sales Teams
    • Negotiation Skills
    • Networking Skills
    • New Business Development Skills
    • PR and Media Handling
    • Sales and Relationship Management Skills
    • Telephone Sales and Relationship Management Skills
    • Telesales Skills - Introduction
  • Management Skills and Management Development
    • Appraisals
    • Change Management - Implementation
    • Change Management - Planning
    • Coaching Skills
    • Conducting Meetings
    • Counselling Skills
    • Delegation Skills
    • Diversity
    • Emotional Intelligence
    • Employment Law
    • Finance for Non-Financial Managers
    • Fire Warden's Workshop
    • Handling Conflict
    • Harassment, Counselling and Investigation
    • Health and Safety for Directors and Senior Management
    • Health and Safety for Safety Representatives
    • Health and Safety in the Workplace
    • ILM First Line Managers' Endorsed Programme
    • ILM Level 3 Managers' Certificated Programme in Coaching and Mentoring
    • Interviewing Skills
    • Introduction to Management
    • Leadership Development Programme
    • Managing Difficult People
    • Motivational Skills
    • NLP for Managers
    • Owner/Manager Development
    • Performance Management
    • Project Management
    • Recruitment, Training and Assessment
    • Strategic Planning
    • Stress Management
    • Team Building
    • Team Leadership
    • Training the Trainer
  • IT Skills
    • Access - Foundation
    • Excel - Advanced
    • Excel - Foundation
    • Excel - Intermediate
    • Office 2003 - Update
    • Outlook - Foundation
    • PowerPoint - Foundation
    • PowerPoint - Intermediate
    • Project - Foundation
    • Word - Advanced
    • Word - Foundation
    • Word - Intermediate