Technical Insurance Knowledge and Skills

Motor Insurance Claims (BROKER ACADEMY)

Workshop Objectives

Delegates who successfully complete this workshop will be able to:

• explain the importance of a proactive approach to claims handling and appropriate reserving and how this contributes to the overall performance of insurers

• outline key areas of potential dispute in relation to own damage claims and appropriate means of resolution

• detail appropriate means of investigating liability and how to research and interpret relevant case law

• explain key considerations in relation to third party quantum

• outline the method of valuation for injury and fatal accident claims

• describe the litigation process, including the role of Part 36 offers

• explain the role of insurers as RTA and Article 75 Insurer and the role of the Motor Insurers’ Bureau

Workshop Content

In addition to the following, the workshop can include on request any of the content of the Motor Insurance Claims - Introduction workshop but to a greater depth technically.

General Overview – including the Need for a Proactive Approach and the Importance of Reserving

Own Damage Claims – Common Issues, including Valuation Disputes and Keys Left in Vehicles

Liability Issues

• Principles of Liability, Negligence, Onus of Proof, Contributory Negligence
• Investigating Liability, including the Impact of Woolf Reforms
• Criminal Prosecution of the Insured, including Extent of Cover
• Weighing Up the Strength of Evidence and Making a Decision, including Commercial Decisions
• Common Case Law, including Powell v Moody and Wadsworth v Gillespie

Third Party Quantum

• Credit Hire
• Diminution of Value
• Loss of Earnings and Loss of Profit Claims, resulting from Damage to the Third party Vehicle
• Interest
• Interim Payments

Introduction to Injury and Fatal Accident Claims, including Reserving

Introduction to Litigation

• Court Structure and Court Procedures
• Part 36
• Costs

Introduction to the Motor Insurers’ Bureau

• Definition of ‘Road’
• Impact of Policy Breaches and Cancellation
• Road Traffic Act Insurer
• Article 75 Insurer
• Uninsured Drivers’ Agreement
• Untraced Drivers’ Agreement

Duration: 1 day(s).  Level: Intermediate

• Essentials of Management
• Open Training Workshops
• FAQs
• Links
• Legals