Technical Insurance Knowledge and Skills

Household Insurance - Intermediate (BROKER ACADEMY)

Workshop objectives

Delegates who successfully complete this workshop will be able to:

• describe the concept of risk and its application to household insurance

• detail the methods of obtaining insurance cover for non-standard household risks, e.g. unoccupancy, business use, holiday homes, subsidence, flooding etc.

• compare the standard policy covers, conditions and exclusions

• compare and contrast High Net Worth policy covers, conditions and exclusions

• recognise the need for, and provision of, Liability cover in household insurance products

• outline the concept of risk management and its application, particularly with regard to security issues

• recognise the importance of satisfactory claims’ settlement and explore methods by which this may be achieved

• consider practical household insurance claims issues

• describe the implications of fraud and strategies for reduction

• recognise the importance of customer care

Workshop Content

• Standard Underwriting Risk Factors, e.g. Proposer, Location of Buildings, Contents etc.

• Non-Standard Household Risks, e.g. Unoccupancy, Business Use, Holiday Homes, Subsidence, Flooding etc.

• Standard Policy Covers, Conditions and Exclusions

• High Net Worth Policy Covers, Conditions and Exclusions

• Introduction to Liability Cover in Household Insurance Products

• The Concept of Risk Management and its Application

• The Principles and Procedures for Handling Household Insurance Claims

• The Implications of Fraud and Strategies for Reduction

• Customer Care

Duration: 1 day(s).  Level: Introduction

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