Technical Insurance Knowledge and Skills

CII Certificate in Insurance Revision Day (IF2) - (BROKER ACADEMY)

Workshop Objectives

The Certificate has been designed to assist delegates with their understanding of the various general insurance products available in the marketplace and the processes involved during the lifespan of each product – this one day workshop will cover the content of subject IF2 and prepare delegates for their examination.

Delegates who successfully complete this workshop will be able to demonstrate a broad understanding the features of general insurance products and the processes involved with the supply of these covers.

This workshop is suitable for those within insurance companies, brokers and related organisations, whether they are directly involved in insurance practice or employed in support functions such as human resources, marketing, IT and finance.

Workshop Content

IF2 General Insurance Practice

Element 1 – Insurance Products and Associated Services

• The Basic Features and Outline of a Typical Policy
• The Operation of Associated Services such as Helplines etc

Element 2 – Underwriting and Policy Wordings

• Material Facts
• Underwriting Procedures
• Policy Wordings
• Premium Payment, Renewal and Cancellation

Element 3 – Claims

• Valid Claims
• Claim Settlement
• Fraud

Element 4 – Information and Communication Technology

• Security and Confidentiality of Information;
• The use of Computers and the Internet

Element 5 – Customer Service

• Legal and regulatory obligations of insurers and intermediaries
• The Importance of Customer Service Standards

Duration: 1 day(s).  Level: Introduction

Available Dates and Trainer
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