Regulatory Knowledge and Skills
Recruitment, Training and Assessment in a Regulated Environment
Introduction
An interactive workshop designed to run on two consecutive days, with the option of a third day for those responsible for designing and delivering training courses. The workshop is for up to 6 delegates, so that everyone can be involved in Role Plays.
Keeping records and demonstrating FSA compliance will be covered during each module, including provision of sample records.
The workshop is suitable for anyone involved in the recruitment, training or ongoing assessment of existing staff. This could be newly appointed supervisors or HR specialists or any existing manager wishing to review the way they operate against good practice.
Workshop Objectives
Delegates who successfully complete this workshop will be able to:
• outline the requirements of the FSA relating to recruitment, training and assessment
• assess practices within their own firms and identify any areas for improvement
• describe interpersonal techniques appropriate for each situation, with emphasis on maximising staff motivation
Workshop Content
Day 1
Interpersonal Skills
• Communication
• Body Language
• Tone
• Words
• Questioning
• Active Listening
• Behaviour – assertive, aggressive, passive
• Managing Change
Analysing Jobs
• Job Descriptions
• Skills and Knowledge
Recruitment
• Interviewing
• Assessing Skills and Knowledge at Recruitment
• Role Plays
Assessment - Part 1
• Auditing/Checking Work
• Testing
• Observation
• Giving Feedback
Day 2
Training
• Analysing Training Needs
• Selecting Solutions
• Designing Training (awareness)
• Delivering Training (awareness)
• On the Job Coaching
• Evaluation and Follow up
• Role Plays
Assessment - Part 2
• Appraisals
• Ongoing Assessment and Monitoring
• Role Plays
Action Plans
Day 3 (Optional)
Train the Trainer - for those responsible for designing/delivering training
• Designing Training
• Delivering Training
• Design and Delivery of a Short Training Session
Duration: 2 day(s).
Call us now on +44 (0)1372 361 177 or email us for more information on this course.
Face to Face Training
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