Regulatory Knowledge and Skills
FSA Regulations - Sales and Administration
Introduction
This one-day participative workshop provides an overview of the FSA Sales and Administration Regulations for general insurance. The workshop provides information and an opportunity for discussion on regulatory issues.
This workshop may be tailored to suit individual customer requirements based on whether the core business activity is predominantly commercial or retail, advised or non-advised.
It is suitable for those working within the general insurance industry needing an in-depth knowledge of the requirements relevant to sales and customer service. An awareness of claims handling requirements is included.
Workshop Objectives
Delegates who successfully complete this workshop will be able to:
• explain the sales and administration requirements of the FSA
• outline the implications within their firms
• describe the relevance to their individual roles
Workshop Content
• An Introduction to Regulation
• FSA Objectives
• An Overview of the FSA rules
• Treating Customers Fairly
• Gathering Information from the Customer
• Assessing Customer Needs and Determining the Suitability of a Product
• Statement of Demands and Needs
• Information Supplied to the Customer
• Status Disclosure
• Product Information
• Claims Advice
• Complaints Procedures
• Cancellation Rights
• Fees/Commission
• Contract Certainty
• Mid-Term Adjustments and Renewals
• An Awareness of Claims Handling
• Complaints Handling
• Action Plan – How Does Regulation Affect Me?
Duration: 1 day(s).
Call us now on +44 (0)1372 361 177 or email us for more information on this course.
Face to Face Training
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