Technical Insurance Knowledge and Skills
Household Insurance Claims - Intermediate
Introduction
This one day interactive workshop can include all of the content of the Household Insurance Claims – Introduction workshop, but to a greater depth technically. In addition, it includes all of the topics listed below.
The workshop is suitable for those already working within a claims environment who wish to increase their technical knowledge. This workshop will supplement the real-life experience of handling claims day to day.
Workshop Objectives
Delegates who successfully complete this workshop will be able to:
• explain the role of all parties in the claims handling process and the importance of managing customer expectations
• describe how more complex types of household claim are handled, including storm, theft, flood, escape of water, impact, subsidence and underground services claims
• outline common types of construction and explain some of the key issues these present
• explain the options open to an insurer under the contract when settling claims
• describe common areas of confusion and/or dispute, including appropriate means of resolving them
• explain the role of the Financial Ombudsman Service and Financial Services Authority in claims handling
• outline how personal liability claims are handled
• identify fraud indicators and the process of investigation into potentially fraudulent claims
Workshop Content
Household Insurance Claims – Intermediate (continued)
Workshop Content
In addition to the following, the workshop can also include any of the content of the Household Insurance Claims – Introduction workshop, but to a greater depth technically.
• Overview of the Claims Process, including the Role of the Broker and the Use of Suppliers and Loss Adjusters
• Managing Customer Expectations
• Detailed Consideration of Common Claims Issues, including
• Storm
• Theft
• Subsidence
• Flood
• Underground Services
• Burst Pipes
• Impact
• Alternative Accommodation
• Overview of Buildings Claims, including Construction Terminology
• Claims Settlement Options, including Replacement Goods and the Impact of Underinsurance
• Claims Negotiations, including Matching Items and Indemnity Settlements
• Complaints Procedures and the Relevance of Industry Bodies and Codes, including
• Financial Ombudsman Service
• FSA Regulations
• ABI Claims Code
• ABI Statement of General Insurance Practice
• Utmost Good Faith
• Fraudulent and Exaggerated Claims
• Declining Claims, including an Overview of Contract Law
• Overview of Personal Liability claims
Duration: 1 day(s).
Call us now on +44 (0)1372 361 177 or email us for more information on this course.
Face to Face Training
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