Technical Insurance Knowledge and Skills
Claims - Introduction
Introduction
This one day interactive workshop takes technical training one step further than the Introduction to Insurance course. It can be used as the next stage in a development programme or it can stand alone as an introduction to claims handling practices for those who already have a basic grasp of insurance principles.
The workshop will provide an excellent opportunity for delegates to develop their understanding of the part claims handling plays in the insurance process. It will also outline the range of options available to claims handlers.
Delegates will be helped in their development, irrespective of the type of claims they go on to handle. This will be a good grounding to which specific policy details can be applied.
Workshop Objectives
Delegates who successfully complete this workshop will be able to:
• outline the methods used by insurers when investigating claims
• define the various parties involved in the claims process
• list the settlement options available to insurers
• explain the part played by repairers and suppliers in the claims process
• outline the litigation processes involved in claims handling
• explain the importance of managing customer expectations and the approaches available
Workshop Content
• Different Types of Claim, including Property and Liability
• The Importance and Methods of Managing Customer Expectations
• The Methods used to Investigate Claims and the Various Parties Involved
• The Importance of Reserving
• The Settlement Options Available to Insurers
• The Roles Played by Repairers and Suppliers in the Claims Process
• Implementing Decisions Effectively in Handling Claims
• The Roles of the Financial Ombudsman Service and Financial Services Authority in Claims Handling
• An Overview of the Litigation Processes involved in Claims Handling
Blah Blah
Duration: 1 day(s).
Call us now on +44 (0)1372 361 177 or email us for more information on this course.
Face to Face Training
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